1MORE products are warranted against defects in materials and craftsmanship for a period of one years from the date of original retail purchase, when used in accordance with 1MORE's user manuals. Under this warranty, your claim can be directed to 1MORE in the country you purchased your item, even if you purchased the product from an authorised third party. During the warranty period, 1MORE will, at its sole option, repair or replace the original, defective parts or issue a new earphone in the amount of the original purchase price. This warranty does not include damage resulting from accidents, or improper use, maintenance, or repair by a third party, or from other causes that are not defects in materials or craftsmanship.

Unfortunately, from time to time, 1MORE products are sold by dealers or internet sites that are not authorised by 1MORE. In most cases, products sold by these unauthorised companies were not purchased directly from 1MORE. 1MORE products sold by unauthorised dealers are sometimes:
• Purchased on a "gray" market from other countries and illegally sold
• Counterfeit products not produced by 1MORE
• Damaged, defective, or previously used products (B-stock)
• Products stolen from authorised dealers or other sources
Unauthorised dealers may deceive consumers by implying the product is covered by 1MORE's warranty policy. Any products sold by unauthorised dealers are not entitled to 1MORE warranty coverage. We are using our best efforts to prohibit companies from taking advantage of consumers, but these practices still exist. To ensure quality and warranty on your purchase only buy from 1MORE Australia authorised retailers